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| About Us Keys Musical Instruments Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Our Contact details: Keys Musical Instruments Ltd 71 Henshaw St Oldham Greater Manchester OL1 2AA United Kingdom Phone: 0161 627 0614 Fax: 0161 620 0614 Email: sales@keysmusic.co.uk |
| Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payment. We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling We aim to dispatch your order within 48 hours of receipt of order. However in the event that the goods are out of stock or no longer available we will contact you as soon as possible. No charge will be made to any credit card / debit card until goods are ready for dispatch unless authorised by yourself as the goods are a special order. In the event that goods need to be delivered by our own van or there is a part exchange involved we will contact yourself either by phone or email to negotiate a fair charge. Distance and weight need to be taken into account. |
| Delivery Schedule See Shipping + Handling |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. New instruments come with a minimum 12 month warranty. Many have up to 3 years manufactures warranty. Used instruments carry a three month guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0161 627 0614 (International +44 0161 627 0614) or fax us on 0161 620 0614 or write to us at 71 Henshaw St Oldham Greater Manchester OL1 2AA United Kingdom |
| Privacy Policy Keys Musical Instruments Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy Goods returned will be credited to your credit/ debit card. Carriage charges will not be returned. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
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